FAQ | Coin Alarm

Frequently Asked Questions

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Account6 questions

Alerts7 questions

Chart5 questions

Drawings3 questions

Indicators3 questions

Notifications2 questions

Payment8 questions

Support1 question

Technical4 questions

Watchlist5 questions

Frequently Asked Questions

I forgot my password. How do I reset it?

Why am I being asked for an OTP code when logging in from a new device?

How do I sign in with Google?

How do I change my password?

How do I delete my account?

Can I see which devices are logged into my account?

How do I create a price alert?

What are the different alert trigger types?

What is the difference between 'Once' and 'Always' frequency?

Why didn't my alert trigger?

How many active alerts can I have?

Can I edit the price of an existing alert?

What happens to my alerts if I downgrade my plan?

Which exchanges and market types are supported?

What time intervals are available on the chart?

How do I export or save the chart as an image?

I've lost my drawings after switching to another pair. How do I get them back?

Are my drawings and indicators synced across devices?

What drawing tools are available?

How do I lock a drawing so it cannot be accidentally moved or deleted?

What is the Magnet tool?

Which technical indicators are available?

How many indicators can I add?

Can I customize indicator settings such as period length?

How will I be notified when an alert fires?

I am not receiving push notifications. What should I do?

What payment methods are accepted?

I paid but my account has not been upgraded. What should I do?

How do I cancel my subscription?

How do I upgrade my plan?

How do I downgrade my plan?

Can I switch between Monthly and Yearly billing?

Where can I see my payment history?

Is there a free plan?

How do I contact Support?

Is there a desktop app?

The chart is not loading or shows no data. What should I do?

How do I change the app theme (Dark / Light)?

How do I change the app language?

How do I create a new watchlist?

How do I add a trading pair to a watchlist?

How many watchlists and tickers can I have?

Can I share my watchlist with others?

What happens to my watchlists if I downgrade my plan?